Refund and Cancellation Policy

When you pay for the 30-minute Assessment Review and 7-day action plan, we confirm your review within 24 hours of payment and book your session within 48 hours of payment. If we miss either of those commitments, email info@futuresalesforce.com and we will refund you in full.

Once the 30-minute session has taken place and your action plan has been delivered, the service has been performed and the fee is no longer refundable.

You may reschedule or cancel a booked session at no charge by giving us at least 24 hours' notice, by email or WhatsApp. We will offer you the next available slot.

Sessions cancelled with less than 24 hours' notice, or missed without notice, are treated as delivered. We will always try to accommodate genuine emergencies — just tell us what happened.

If we ever need to move a session, we will tell you as soon as possible and offer you a new time or a full refund of that session.

Deposits and fees for larger engagements are non-refundable once work has commenced. "Commenced" means we have started diagnostic work, prepared materials, or reserved delivery dates for you.

If you cancel before any work has commenced, we will refund your deposit less any costs we have already incurred on your behalf.

Prepaid sessions or training days that you have not used can be rescheduled or held as a credit for up to 6 months from the date of payment, rather than refunded. Fees are not reduced if fewer participants attend than were booked.

Email info@futuresalesforce.com with your name, company, the service purchased, the date of payment and your payment reference. We will acknowledge your request within 2 business days and give you a decision within 5 business days.

Approved refunds are paid back to the original payment method — card refunds to the card used, bank transfers to the originating account. Refunds are normally processed within 10 business days of approval; how quickly the money appears then depends on your bank or card issuer. Refunds are made in the currency of the original payment; we are not responsible for exchange-rate differences or bank fees.

If a payment fails, your booking is not confirmed until payment succeeds. Duplicate payments are refunded in full as soon as we identify them — tell us if you spot one.

If you believe a charge is wrong, please contact us before raising a dispute with your bank or card issuer. We would much rather resolve it directly and quickly. Where a chargeback is raised for a service we have already delivered, we will supply the payment provider with our records of the engagement.

The 21-Point Sales Engine Checklist and the online Sales Engine Assessment are free. No payment is taken for them and no refund applies.

We may update this policy from time to time. The version published at the time of your payment applies to that payment. The date of the current version is shown above.